Returns & Exchanges

Flower Knows offers a 30-day return policy for unused and unopened beauty products in their original aesthetic packaging. We strive to ensure every customer is enchanted by their purchase, but we are here to assist if a product does not meet your expectations.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and photos of the unopened products you wish to return.

2

Receive Authorization

Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and the specific return shipping address for your region.

3

Secure Packaging

Safely pack the items in their original decorative boxes and shipping carton to prevent damage during transit, ensuring the RMA number is clearly marked.

4

Refund Processing

After our warehouse inspects the returned items for quality assurance, your refund will be issued to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing